NEW PROCESS FROM JUNE 2018 - Repeat Medicines
Patients on regular medication, may request repeat prescriptions. The request should be made in writing and preferably by ticking the items required on the tear-off slip (attached to your previous prescription).
PAPER PRESCRIPTIONS AND CONTROLLED DRUG MEDICATION WILL NOW TAKE 72 HOURS (3 WORKING DAYS) TO PROCESS.
WE CAN PROCESS ALL OTHER PRESCRIPTIONS MUCH QUICKER ELECTRONICALLY IF YOU NOMINATE A PHARMACY FOR THEM TO GO TO. - SPEAK TO RECEPTION TO NOMINATE YOUR PHARMACY.
You may bring your request to the surgery/ post it to us or order online. You should provide a stamped, self addressed envelope if you would like us to return the prescription to you by post. In all cases,please allow at least 72 hours for paper presctipions and 48 hours for electronic.
As you will see below we can now take requests via our website, please follow the links below. Please state clearly which doctor you see and any dosages of medication.
Your doctor will ask to see you to review your repeat medication every 6-12 months.
Tuffley Patients will still be required to register with patient access, to allow them to use the facility of Online Booking.
Heathville Patients are now required to register with "Patient Access" before they can order their prescriptions on line. The new service will allow patients to not only order prescriptions on line but to also book appointments.
TO REGISTER WITH PATIENT ACCESS YOU WILL REQUIRE INDIVIDUAL PIN NUMBERS, PRACTICE ID AND ACCESS ID CODES. YOU CAN OBTAIN THIS INFORMATION BY TELEPHONING THE PRACTICE ON 01452 337733. A STAFF MEMBER WILL THEN GENERATE A DOCUMENT WITH THE REQUIRED CODES AND INSTRUCTIONS.
THIS DOCUMENT MUST BE COLLECTED FROM THE SURGERY, and ID will be required. Please do not ask staff to post these documents as we are required to ensure the documents go to the correct patient.
If you have already registered for the new system click here to order your repeats
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
NHS England has been alerted to a recent incident where a patient was contacted by someone claiming to work at Bradford on Avon Health Centre in Wiltshire. The caller stated that the patient’s prescription was ready for collection and could be delivered if debit / credit card payment details were provided. The patient was further advised that he needed to pay an additional cost following a change that had been made to the prescription.
If patients experience any similar requests for payment or have any concerns that they may have been targeted, please contact the police via Action Fraud on telephone number 0300 123 2040 or text phone 0300 123 2050. For further details on Action Fraud, please visit www.actionfraud.police.uk
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Collections should ideally be after 1pm each day, to ensure they are signed. Any problems please telephone the surgery.
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